Terms of Use & Privacy

 

Robotistan Electronic Trade Inc. (“Robotistan”, “Company”) attaches utmost importance to protecting the fundamental rights and freedoms of individuals, in particular the privacy of private life regulated in Article 20 of the Constitution, in the protection and processing of personal data. This framework pays attention to the legal protection and processing of personal data by the Law on the Protection of Personal Data No. 6698 (“Law” or “GDPR Law”) and acts with this understanding in all its planning and activities.

 

Our company does not evaluate the protection and processing of personal data, which is the basis of the privacy of private life, only within the scope of compliance with the legislation, but also puts the value it places on people at the basis of its approach. Acting with this awareness, our Company takes all necessary administrative and technical measures for the legal protection and processing of personal data.

 

2. Purpose of The Policy

 

The purpose of the Personal Data Protection and Processing Policy (“Policy”) is to protect and process personal data, which is fully or partially automated by the purpose of the Law or non-automatically provided that it is a part of any data recording system. To protect the fundamental rights and freedoms of individuals, including the privacy of private life regulated in Article. In line with the purpose of the Policy, it is aimed to ensure full compliance with the legislation in the protection and processing of personal data carried out by our Company and to protect the right of privacy and data security of personal data owners.

3. Scope of The Policy

 

This policy has been created due to the use of services accessed through Robotistan. It has been prepared for all of our services that are reached via our website www.robotistan.com, through social media, by calling our communication lines, by e-mail, by filling out return forms, or by any other means. The policy has been prepared for our customers and potential customers and their employees/authorities, the person or persons to whom the product is delivered, and our website visitors. In this context, it will be applied to the persons specified. The Company informs these personal data owners about the Law by publishing this Policy on its website. This Policy will not apply to legal entities in any capacity.

 

This Policy will be implemented for the above-mentioned persons, if their data is processed by our Company in whole or in part by automated means or by non-automatic means, provided that they are part of any data recording system. This Policy will not be applied if the data is not included in the scope of "Personal Data" within the scope specified below or if the personal data processing activity carried out by our Company is not carried out in the above-mentioned ways.

 

4. Collection of Personal Data

 

When you create a membership account on our site, make membership transactions through social media, communicate with our social media accounts, fill out a form on www.robotistan.com or any contact form we publish, update your account information or add information, product, and/or We collect, process and store it when you purchase a product or service, during product delivery when you make a call/create order from our order and support line, when you fill out a return form, when you communicate via e-mail and when you visit our website.

 

Your data is collected when you create a membership account on our site when you make membership transactions and contact via social media, when you fill out a form on www.robotistan.com, when you update or add information to your account information when you purchase products and/or services are as follows:

 

• Name, surname, e-mail, and mobile phone information,

 

• Products added to the cart and placed in your order, old order information,

 

• TR identity number, if not, information that he is not a Turkish citizen or tax identification number,

 

• Date of birth, gender and occupation information,

 

• Address information, business phone information, communication language preference,

 

• Member shopping list, price alarm list, and stock alarm list,

 

• Gift certificate and points information,

 

• Financial information such as IBAN, account number received according to your purchase option,

 

• Membership account type, member order tracking code, tracking code and tracking information required for cargo transactions,

 

• Information such as profile information and profile photos that you allow in membership transactions made through social media,

 

• Profile information, shared photos, evaluations, and requests when communicating via social media,

 

• Information contained in the forms on the website, updated user information,

 

• The addresses are given when you purchase the product (delivery address, invoice shipping address)

 

• Information required to be obtained within the scope of current legislation for identification

 

Your data collected during the transactions you make through our communication lines are listed below:

 

• Phone call audio recordings,

 

• Name, surname, e-mail, phone information,

 

• Invoice and delivery address information

 

• Information about the product

 

• Products added to the cart and placed in your order, old order information,

 

• Financial information such as IBAN, account number received according to your purchase option,

 

• Member order tracking code, tracking code and tracking information required for cargo transactions,

 

• Profile information that you allow in membership transactions made through social media,

 

• Information required to be obtained within the scope of current legislation for identification

 

Your data collected when you fill out the return form is listed below:

 

• Returns and claimed products,

 

• Name, Surname, IBAN of the account holder to be refunded,

 

• Returner's Name, Surname, telephone, address, and signature information, the reason for return,

 

Your data collected when you communicate via e-mail are listed below:

 

• E-mail address,

 

• Request and order information,

 

• Other information provided by the communicator

 

You can review the Cookie Policy and Clarification Text at https://www.robotistan.com/cerez-politikasi.shtm about the data collected when you visit our internet address and mobile application.

 

You undertake to obtain the express consent of such persons when transferring personal data that does not belong to you (such as the delivery and billing address of another person, information about the owner of a card that does not belong to you, bank and account information of third parties) to us.

5. Legal Reason For Collecting Personal Data

 

Our company does not process personal data without the express consent of the person concerned. Personal data can only be processed without seeking the explicit consent of the data subject in the presence of one of the following conditions:

 

• expressly stipulated in-laws;

 

• The personal data has been made public by the personal data subject,

 

• It is necessary to process the personal data of the parties to the contract, provided that it is directly related to the establishment or performance of a contract,

 

• Our company must fulfill its legal obligations,

 

• Data processing is mandatory for the establishment, exercise, or protection of a right,

 

• Data processing is mandatory for our Company's legitimate interests, provided that it does not harm the fundamental rights and freedoms of the persons concerned.

 

6. Purposes Of Processing Personal Data

 

We take utmost care to ensure that your data above is by the relevant legislation and the requirements of the honesty rule, correct and up-to-date. Our company clearly and precisely determines the purpose of data processing and ensures that this purpose is legitimate. Our company does not process data for purposes other than those stated. In this respect, it shows sensitivity in compliance with the principle of certainty and clarity in legal transactions and texts in which the purposes of personal data processing are explained.

 

Our company pays attention to the fact that the processed personal data is suitable for the realization of the determined purposes and avoids the processing of data that are not related to the realization of the purpose or that are not needed. Our company does not collect or process personal data for non-existent and future purposes. It fulfills the processing conditions regulated in the Law as if it is the first time to process data to meet the needs that may arise later. It also limits the processed data only to what is necessary for the realization of the purpose. Within the scope of the principle of proportionality, it establishes a reasonable balance between data processing and the intended purpose.

 

Our company complies with these periods if there is a period stipulated for the storage of data in the relevant legislation; otherwise, it retains personal data only for as long as is necessary for the purpose for which it was processed. If there is no valid reason for further storage of personal data by our company, the said data is deleted, destroyed, or anonymized. The procedures regarding the storage and destruction of personal data are regulated in detail in our Company's Personal Data Retention and Disposal Policy.

 

In this context, your data described above;

 

• Execution of goods/service sales processes,

 

• Execution of after-sales support services for goods/services,

 

• Execution of customer relationship management processes,

 

• Carrying out activities related to customer satisfaction,

 

• Execution of goods/services/production and operation processes,

 

• Execution of contract processes,

 

• Execution/supervision of business activities,

 

• Execution of communication activities

 

• Execution of logistics activities,

 

• Execution of finance and accounting works,

 

• Carrying out the activities by the legislation,

 

• Carrying out marketing analysis studies,

 

• Execution of advertisement/campaign/promotion processes,

 

• Execution of supply chain management processes,

 

• Execution of product/service marketing processes

 

• Follow-up of requests/complaints,

 

• Conducting audit/ethics activities,

 

• Giving information to authorized persons/institutions and organizations,

 

• Creation and tracking of visitor records

 

are processed and stored within the scope of their purposes.

 

7. Purposes of Transferring Personal Data and Persons/Organizations to Which They Are Transferred

 

Our company transfers personal data limited to the following purposes within the framework of the conditions specified in Articles 8 and 9 of the Law:

 

• Carrying out the activities by the legislation,

 

• Execution of finance and accounting works,

 

• Execution of communication activities,

 

• Execution of goods/service sales processes,

 

• Execution of customer relationship management processes,

 

• Carrying out activities related to customer satisfaction,

 

• Execution of goods/services/production and operation processes,

 

• Follow-up and Execution of Legal Affairs

 

• Execution of goods/services production and operation processes

 

• Carrying out marketing analysis studies,

 

• Execution of advertisement/campaign/promotion processes,

 

• Execution of product/service marketing processes,

 

• Execution of contract processes,

 

• Follow-up of requests and complaints,

 

• Giving information to authorized persons/institutions and organizations,

 

• Execution of management activities,

 

• Execution of logistics activities,

 

• Conducting audit/ethics activities

 

Our company can transfer personal data to the following individuals and organizations, limited to the data subject groups and data required by the purpose of transfer:

 

• Business partners,

 

• Suppliers,

 

• Authorized public institutions and organizations (including authorities abroad when necessary)

 

• Real persons or private legal entities (Cooperating organizations: Cargo companies, Independent audit firms, insurance companies, law offices and banks, etc.)

 

8. Purposes of Transferring Personal Data and Persons/Organizations to Which It Is Transferred

 

Without prejudice to the provisions regarding the destruction of personal data in other laws, our Company deletes the personal data that it has processed by the provisions of this Law and other laws, ex officio or upon the request of the person concerned, by the Personal Data Retention and Destruction Policy, if the reasons for its processing disappear. destroys or anonymizes.

 

Deletion of personal data refers to the process of making personal data inaccessible and unusable for the relevant users in any way.

 

Destruction of data; means the process of making personal data inaccessible, irretrievable and reusable by anyone.

 

Anonymization of data, masking of personal data, variable extraction, generalization, etc. means the process of making it impossible to be associated with an identified or identifiable natural person under any circumstances, even if it is matched with other data using techniques.

 

For the deletion of your data, you can request the deletion of your data by sending your name, surname, e-mail, or phone number to [email protected].

 

 

Our company stores personal data by the periods stipulated in the laws and other legislation. If there is no storage period stipulated in the laws and other legislation, personal data is kept for the period necessary for the realization of the purpose of processing that personal data by our Company's Personal Data Retention and Disposal Policy, then it is deleted, destroyed or anonymized within the framework of periodic destruction periods.

 

 

Our company informs the persons concerned during the acquisition of personal data by Article 10 of the GDPR Law. In this context, the identity of the Company representative, if any, will be clarified for what purpose the personal data will be processed, to whom and for what purpose the processed personal data can be transferred, the method of personal data collection and the legal reason and the rights of the personal data subject.

 

9. Disclosure and Rights of The Relevant Person

 

Our company informs the persons concerned during the acquisition of personal data by Article 10 of the GDPR Law. In this context, the identity of the Company representative, if any, will be clarified for what purpose the personal data will be processed, to whom and for what purpose the processed personal data can be transferred, the method of personal data collection and the legal reason and the rights of the personal data subject.

 

 

The provisions of this Policy and Law will not be applied in the following cases:

 

• Processing of personal data by real persons within the scope of activities related to themselves or their family members living in the same residence provided that they are not given to third parties and that the obligations regarding data security are complied with,

 

• Processing personal data for purposes such as research, planning, and statistics, by making them anonymous with official statistics,

 

• Processing of personal data for art, history, literature, or scientific purposes or within the scope of freedom of expression, provided that it does not violate national defense, national security, public security, public order, economic security, the privacy of private life, or personal rights or does not constitute a crime,

 

• Processing of personal data within the scope of preventive, protective, and intelligence activities carried out by public institutions and organizations authorized by law to ensure national defense, national security, public security, public order or economic security,

 

• Processing of personal data by judicial authorities or execution authorities about the investigation, prosecution, trial, or execution proceedings.

 

By the purpose and basic principles of this Policy and the Law, the 10th regulating the obligation of disclosure of the data controller, the 11th regulating the rights of the data subject, excluding the right to demand the compensation of the damage, and the 16th regulating the obligation to register in the Data Controllers Registry are as follows: It will not be applied in the following cases:

 

• Personal data processing is necessary for the prevention of crime or criminal investigation,

 

• Processing of personal data made public by the person concerned,

 

• Personal data processing is necessary for the execution of supervisory or regulatory duties and disciplinary investigation or prosecution by authorized and authorized public institutions and organizations and professional organizations like public institutions, based on the authority given by the law,

 

• The processing of personal data is necessary for the protection of the economic and financial interests of the State in budgetary, tax, and financial matters.

 

 

Our company informs the relevant persons of their rights by Article 10 of the Law, provides guidance on how to exercise these rights, and carries out the necessary internal functioning, administrative and technical regulations for all these. The rights of persons whose personal data are processed according to Article 11 of the Law are listed below:

 

• Learning whether personal data is processed or not,

 

• If personal data has been processed, requesting information about it,

 

• Learning the purpose of processing personal data and whether they are used by the purpose,

 

• Knowing the third parties to whom personal data is transferred at home or abroad,

 

• Requesting correction of personal data if it is incomplete or incorrectly processed,

 

• Requesting the deletion or destruction of personal data within the framework of the conditions stipulated in Article 7 of the Law,

 

• Requesting notification of the transactions (correction and destruction) carried out according to subparagraphs (d) and (e) of Article 11 of the Law, to third parties to whom personal data has been transferred,

 

• Objecting to the emergence of a result against the person himself by analyzing the processed data exclusively through automated systems,

 

• Demanding the removal of the damage in case of loss due to unlawful processing of personal data.

 

Requests and applications related to the implementation of the Law "Atatürk Bul. No:108/8 İkitelli Başakşehir/İSTANBUL” in writing or sent via Notary Public, or electronically using a registered electronic mail (KEP) address ([email protected]), secure electronic signature or mobile signature.

 

In requests and applications,

 

• Name, surname, and signature if the application is written,

 

• For citizens of the Republic of Turkey, T.R. identification number, nationality for foreigners, passport number or identification number, if any,

 

• Domicile or workplace address for notification,

 

• If available, the e-mail address, telephone, and fax number for notification,

 

• The subject of the request

 

must be present.

 

Information and documents related to the subject must be attached to the application.

 

Our company concludes the requests in the application free of charge as soon as possible and within thirty days at the latest, depending on the nature of the request. However, if the transaction in question requires an additional cost, the fee in the tariff determined by the Board may be charged.

 

Our company may accept the request sent to it, or reject it by explaining the reason, and notifying the relevant person in writing or electronically. In case the request in the application is accepted, our Company fulfills its requirements as soon as possible and informs the relevant person. In case the application is caused by the fault of our Company, the fee collected is returned to the relevant person.

 

In cases where the application is rejected, the response given is insufficient, or the application is not responded to in due time; The person concerned has the right to complain with the Board within thirty days from the date of learning the answer and probably within sixty days from the date of application.